Refund Policy - Nurmonic Bot

1. Eligibility for Refunds

Refunds are available under the following conditions:

• If any of the features listed in the service description are not provided as promised.
• If an accidental purchase is reported within the same day of the transaction.

2. Requesting a Refund

To request a refund, users must contact the support team via the Discord server. The request should include the following information:

• Discord username
• Server ID/Invite
• Transaction ID
• Date of purchase
• Reason for the refund request

3. Processing Refunds

Upon receiving a refund request, the support team will review the request within 5 business days. If the request is approved, the refund will be processed, and the amount will be credited back to the original payment method within 7-10 business days.

4. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Requests made after the same day of the transaction for accidental purchases.
• Services have been fully used or consumed.
• Requests lacking sufficient information to validate the claim.

5. Changes to the Refund Policy

This refund policy is subject to change. Any updates will be communicated through the Discord server and the updated policy will be made available on this page.